All work

Software Systems

BMS Online Ordering

A better digital experience for customers

In development

  • Integration
  • Customer Experience
  • Software
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Overview

An in-development customer portal for product search, account pricing, stock, estimators, cart, checkout and AI assistance.

Project visuals

Online Ordering product catalogue showing categories, customer pricing, stock levels and cart actions.
Screenshot · Product catalogue View full size ↗
Online Ordering AI assistant suggesting matching products and allowing them to be added to cart.
Screenshot · AI product assistance View full size ↗
Composite concept walkthrough for BMS Online Ordering.
Concept mockup View full size ↗

The Problem

Customers need access to account and order information in a way that is clear, useful and connected to existing business processes.

Approach

Use real customer feedback to understand what makes the portal useful: statement clarity, invoice and job search, sorting and communication, alongside existing phone and note-based workflows.

The Solution

Developing a self-service ordering flow with product search, account pricing, stock visibility, estimators, cart and checkout, plus text and voice AI assistance.

Business objective

Improve customer access to common account and order information while staying connected to the existing business system.

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